The next wave of CXO:s – Chief Customer Officers

You can test yourself whether you should read this blog post or not in just 3 seconds. Answer this question real quick: Who pays your salary? If you answered your employer’s name, yes you should read this article. If you are among the few who has an inkling what I am about to write and…

3+1 Lessons I Have Learned about Digital Transformation

These days there is no shortage of headlines how this or that “new technology” will revolutionize everything and disrupt entire industries. And all I hear is blah blah blah. I can’t help but think that all the noise out there is making us focus our energy in all the wrong things! Here are my top 3 things + 1 big…

Framework for Metrics that Works

In my last blog post I discussed how driving change in an organization requires much more than just good faith, and how if we wish people to really start choosing differently from yesterday, those choices must be supported by incentives and followed-up upon by a solid set of metrics. This time, I would like to…

Driving Change by Metrics

Leading an extensive digital transformation program is hardly a sprint. Going long-distance and creating change which will eventually get incorporated into the organizational culture feels a lot more like an ultra-marathon. There are countless possibilities to mess up your transformation program, and a number of pitfalls to avoid and look out for. I covered two…

Driving Change Throughout the Organization

Every transformation begins by a vision. We picture a future, in some ways different from the current status quo. Vision gives us purpose and sets direction for our change pursuits. There is only one little problem. The problem. You may have great vision for your business and a firm belief for the new course of…

Creating Organization Designs that Matter

What is the first thing you felt when you heard that your company will undertake a full scale company reorganization? Chances are that majority of you felt first anxiety and concern over joy and excitement, which is a very natural response to any kind of change. Our resistance to change is, after all, so utterly…